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Frequently asked questions, answered
What are Doctor Timeshare service fees?
Publishing your timeshare week(s) on our website is free of charge. If we are able to find you a renter, we will charge a flat service fee of 150 EUR per timeshare week rented. This fee will be deducted directly from the amount to be transferred to your Bank account or Paypal account.
What about cancellation?
Our “strict” cancellation policy implemented means that all prepayments are non-refundable if cancelled more than 1 day after booking. If guests decide to check in later or check out earlier, the nights not spent are not refunded.
What is the rental process?
Our Vacation Rental process is organised in 4 parts:
- Getting an offer is a great feeling but for us, the work is just beginning. As soon as we receive a reservation request, we will confirm to you in writing the exact net amount which you will receive. Once you have confirmed that you would like to host the guest, we are ready to move to step two.
- We will collect full payment from the guest and ask you to contact the owner services department of Marriott to add the name of the guest to the reservation as the person checking into your unit.
- As soon as you’ve forwarded us Marriott’s e-mail confirming the name of the renter, the arrival and departure dates, we will transfer to your Bank or Paypal account 30% of the entire rental amount.
- We’ve now reached the final step, your guest have checked in, we will process with the balance payment (the remaining 70%, minus our service fee of 150 EUR per timeshare week rented).
Please feel free to contact us with any questions you may have regarding our vacation rental process.
How do we inform Marriott?
Simply contact Marriott Owner Services and ask to add your renter’s name to your reservation as the person checking into your unit. There is absolutely no need to provide any reasons to Marriott. Also know that Marriott does not currently charge a guest certificate fee.
Marriott Owner Services will then e-mail you a Reservation Confirmation under your renter’s name.