Our Complete FAQ’s

Our Complete Timeshare FAQ’s

Looking For Answers?

Our Complete Timeshare FAQ’s
Looking For Answers?

If you are thinking about buying a Marriott timeshare, you probably have a lot of questions about timeshare ownership and timeshare resales. For your convenience, we have compiled a collection of the questions most frequently asked by prospective timeshare buyers. Read through so you can have the knowledge you need to make an educated decision. If you have additional questions or need immediate assistance, call one of our friendly timeshare specialists at +34 910 605 270 or via the contact form.

Understanding Marriott Timeshare

The concept of a timeshare is to buy the annual use of a high-standard holiday apartment or villa. You specify the time of year, and the property at a given resort can be yours exclusively each year, either for a fixed term or in perpetuity.

When you own a timeshare you can “deposit” your week in a vast computer bank to exchange with other timeshare owners via Interval international, the exchange organization that Marriott is affiliated to. You can then enjoy a different holiday in another part of the world each year, all paid for in advance because of your timeshare holding. So, all you have to do every year is pay a realistic maintenance fee, pay for your flights and enjoy your holiday.

Timeshares provides you with the right-to-use of an apartment/villa at a Marriott Vacation Club resort. You “own” your holiday unit for the period that you’ve purchased and pay an annual maintenance fee.

Do you thus like the allure of flexibility in your travel plans each year?  Or perhaps you cannot commit to vacation on the same week year after year? If so, timeshare floating weeks will suit you perfectly!

In a floating week system, a Marriott timeshare owner is given a range of weeks to choose from each year. Each week of the year is given a number. In turn, each group of numbers is evaluated as to their popularity among owners. The groups are then sorted by highest demand into different Seasons.

Before you buy any timeshare ownership, it is important to understand how owning a certain “color season” will affect how you will be able to use your timeshare ownership.

Timeshare Season may, in some part, have to do with the weather but these seasons are directly aligned with the demand of a given week in the year. The number of visitors and owners of a particular week create the demand and in turn, dictate what season that week will fall under. High demand weeks experience a large amount of people that want to travel to a specific resort during a specific week.

Marriott Vacation Club designate these seasons with colors such as Silver, Gold, Gold-Holiday and Platinum to distinguish between high, intermediate and low demand weeks.

  • Platinum Season (April/July/August): Perfect Season for family with kids with a need to travel during the Summer holiday period.
  • Gold-Holiday Season (February/June/July/October/December): This Season is available only in certain amounts of Resorts and also coincide with Winter, Spring, Fall and Christmas European school holidays.
  • Gold Season (April/June/July/September): It is considered as the Mid-Season – Kids are back in school, crowds have returned home, travel costs are reasonable and the weather is still pleasant in most of the European Resorts. Perfect Season for Golfers!
  • Silver Season (January/February/March/November/December): It should be seen as a step in the Marriott Vacation Club timeshare system. Certainly this season is quite limited, however, you’ll be able to exchange into almost 3000 other resorts worldwide.

3 bedrooms timeshare ownerships in Marriott’s Playa Andaluza and Marriott’s Village d’ile-de-France are referred to as “lock-off.” A lock-off, sometimes called a lockout, is a unit that can be divided into two separate sections. The owner of a lock-off has thus extra several usage options when it comes to deposit or renting out the ownership.

Deposit options:

  • Deposit the entire 3 bedroom unit;
  • Use one half of the unit and deposit the other half.

Rent-out options:

  • Rent the entire 3 bedroom unit to one party;
  • Stay in one half of the unit and rent out the other half;
  • Rent out both halves to different parties.

To summarised, a lockoff is like adjoining hotel rooms except in timeshares you’d have 2 kitchens/bedrooms. You can use either or both and deposit them separately or together — A lock off gives you the ability to get 2 weeks of vacation with the one ownership.

Comparison graphic of timeshare resort unit with Lockout/Lock-off

Maintenance fees are the annual charges which you pay when you own a timeshare. Annual maintenance fees cover the costs involved in the operation and maintenance of your timeshare resort, including property insurance, staff salaries, repairs, upkeep, etc…Each year, the Board of Directors (a group of timeshare owners, who are elected by their fellow timeshare owners) will hold a meeting, at which time the following year’s budget is determined. The amount of maintenance fees are billed proportionate to the resort’s amenities and features, and divided among all the owners at the resort.

Marriott will send you the bill for your annual dues between November and December, and payment is due in January of the following year.

The length of the timeshare right-to-use ownership will depend on the resort in which you purchase.

  • Marriott’s Playa Andaluza, Estepona: lease is until 2052
  • Marriott’s Marbella Beach Resort, Marbella: lease is until 2076
  • Marriott’s Club son Antem, Mallorca: lease is until 2078
  • Marriott’s Village d´lle de France, Paris: lease is until 2082
  • Marriott’s Phuket Beach Club, Thailand: lease is until 2081

At the termination of the right-to-use lease, owners will vote to decide whether or not to continue the ownership based on the condition of the resort. If owners vote to continue as a timeshare, it extends until the next vote. If owners vote to discontinue, the entire property goes up for sale. The net proceeds (after debts and expenses), is then split pro-rata between the owners.

Members of Asia-Pacific points receive an allotment of Club Points every year during the life of the membership.

Through their membership, members can access guest rooms, suites and holiday apartments at seven Club Resort Properties in Thailand, Australia, and the United States. Plus, through the Marriott Vacation Club Destinations Exchange Program, Club Members can further enjoy:

– Privileged access to more than 50 Marriott Vacation Club® resorts, offering spacious guestrooms and 1-, 2- and 3-bedroom suites and villas with fully equipped kitchens and all the comforts of home.

– Access to choose any Marriott Vacation Club resort, any villa, any size, any check-in day and any length of stay.

– Exchange Program Membership includes access to enhanced holiday options, such as cruises, tours, hotels, excursions, sporting events and more. Visit the places you’ve always dreamed of, including Thailand, Bali, Hawaii, Italy, the Caribbean and Alaska.

– Flexibility to bank, borrow or add more Club Points for longer holidays or to expand your holiday options.

For more information about Asia-Pacific points, visit www.marriottasiaholidays.com.

We invite you to review the Club Points charts: 2019/2020 Club Points Charts.

MARRIOTT’S VACATION CLUB POINTS is a point-based timeshare product introduced by Marriott on June 2011. Instead of owning a weekly share in a specific Resort and Season, members will own points to book individual nights (subject to availability) in the 50+ Marriott Vacation Club Resorts, Pulse® and Bonvoy™, and various travel options such as cruises, group tours and safaris.

However, this new vision of timeshare is not as successful as Marriott would have expected — Indeed, contrary to what the Marriott Sales rep. may have told you, your timeshare week converted to points will never provide you 7 days in every season, apartment size or even a Cruise or Safari! To get a more precise idea, we invite you to review the following Points charts: 2018/2019 Vacation Club Points Charts.

Here are some examples of how many Vacation Club Points are required to achieve your holidays:

7 nights in October (Gold Season) at Marriott´s Club Son Antem in a 2 bed requires 3950 Destination Club Points.
You can buy a 2 bedroom Gold Season membership at Marriotts Club Son Antem direct from Marriott (for around €18,000) and allow you to exchange only 2925 Vacation Club Points, meaning like for like you would not get the full 7 nights! On the other hand, you can buy a resale for under 2,000€ and still use it for the full 7 nights at any time in the Gold Season and to also exchange for 7 nights into the 56 Marriott Vacation Club resorts as well as 3000 worldwide resorts.

7 nights in August (Platinum Season) at Marriotts Marbella Beach Resort in a 3 bed requires 5450 Vacation Club Points.
You can buy a 3 bedroom Platinum Season membership at Marriotts Marbella Beach Resort direct from Marriott (for around 35,000€) and allow you to exchange for 3925 Destination Club Points only!
Again, you can buy a resale for under 13,000€ and use it for a full 7 nights at any time in the Platinum Season and to also exchange for 7 nights into the 56 Marriott Vacation Club resorts as well as 3000 worldwide resorts.

Like for like comparisons generally show that from your timeshare ownership, you will need much more Vacation Club Points to achieve the same holiday you can get when exchanging your week. That being the case in most comparisons the majority of European members choose not to enrol into the Vacation Club Points program option and continue to exchange 7 nights for 7 nights.

We thus recommend Marriott’s Vacation Club Points program to owners with 4 weeks or more that generally do not use their home resorts and take the majority of their holidays in America.

MARRIOTT BONVOY™ POINTS program is a Hotel only point-based product. Briefly, an owner would trade his timeshare week for points to use in Hotels instead of  timeshare Resorts or Vacation Clubs — This points program works ideally for business man and/or a couple without kids traveling in Hotels! Indeed, we have found that many timeshare members who own a 2 or 3 bedroom apartment which sleeps 6 or 8 people in Marriott Vacation Club Resorts are not so keen to swap their 7 nights in an apartment/villa to have an average of 3/4 nights for 2 people in a Marriott hotel room.

Buying a Timeshare Resale

A timeshare resale is simply a timeshare membership that is being sold by the current owner rather than by Marriott Vacation Club, the developer, at a price lower than the timeshare’s original retail value.

If an owner has purchased a timeshare from a developer and wishes to no longer own their ownership as outlined within their agreement, they have a number of options available to them. One of these options is to sell their ownership to another person, hence the term Resale.

Imagine you are a timeshare developer and you’ve just built the most amazing luxury resort. Not only you have to sell each unit but also you need to sell 52 weeks to keep each unit occupied through the year and start making your money back. But how you are going to make all those sales? This is where the good old timeshare presentation comes in. Timeshare developers need a constant stream of sales and customers. Hiring a crew of pushing sales people and paying them large commissions to use high pressure sales tactics to extract as many sales as they can is usually the developer’s only marketing strategy.

With this model the Developers have to find ways to induce people to come and learn about their product. In some cases it is a golf or spa voucher, or perhaps an incredibly discounted 3 days-2 nights vacation at one of their resort properties. In order to cover these massive marketing cost, the price of the ownership is inflated too much higher that its true value.

So what’s the notable difference?

When buying on the resale market, the buyer is simply paying the open market value of the timeshare. Buying directly from an existing owner offers many of the same major benefits as if you made your purchase directly from the resort, including the ability to exchange your timeshare to other resorts affiliated with your resort’s timeshare exchange company.

A timeshare resale is not a copy product! You’re simply taking over an existing timeshare membership from an owner that, for a legitimate reason, is simply not interested in keeping it.

Your Marriott resale ownership will work for you in the same way when staying in your home resort, making your reservation in advance and exchanging to other resorts worldwide through Interval International. The only slight difference is that you will not be eligible to enrol your resale week to the Destination Vacation Club Points internal exchange program or convert your weekly timeshare into annual Marriott Bonvoy™ points, which are used for nightly hotel stays.

We often have people asking if resale owners are treated differently or get the worst rooms. No! Marriott’s Owner Services deals professionally with all owners, no matter where or how they purchased their timeshare ownership(s). There is also no preference given to bookings or exchanges for those that purchased at the full price directly, over and above owners of resale ownerships.

It is in fact impossible for us to execute a transfer of an ownership with any outstanding debt on it. Before Marriott Vacation Worldwide will issue any transfer documentation the ownership must be debt free, with the maintenance fee payments current.

Marriott sales rep. may implicate this as a reason not to buy a resale ownership but to instead buy a membership at full price. Be reassured this is not the case!

For detailed information about the steps of the transaction, visit our Transfer of Ownership Process page.

Marriott Vacation Club retains the right to intervene in any timeshare resale transaction and act as the buyer. More simply, ROFR gives Marriott the right to buy back the ownership they originally sold.

Marriott are very inconsistent in their exercise of ROFR. They will exercise their right for any of the following reasons: Price too low and/or if they need more inventory at a particular resort. We can only find out if Marriott will waive or exercise their right once the sales contract has been sent to their ROFR department.

Marriott has a limited number of days to review the contracts and in that time, if they decided to, they can purchase the property based on the terms of the sales contract. The funds will then be refunded to the buyers, and the sellers will proceed with the transaction, but with Marriott as the new buyer. On the other hand, if Marriott waive their ROFR, the original sale can proceed.

Yes. We would just need to provide Marriott with the following documents:

– Complete Corporate Resolution
– Certificate of Good Standing
– Articles of Incorporation

Usage of your Timeshare

As a timeshare owner in the Marriott Vacation Club, the world is your oyster, and every year, you get to choose where you want to go! Your every year usage options are the following:

  • Option 1 – Making a Reservation: Book your home Resort either 12 or 13 months in advance (by contacting Marriott Owner Services or through the owner’s login page my-vacationclub.com).
  • Option 2 – Internal Exchange: Exchange to 56 Marriott Vacation Club Resorts worldwide (through Interval International – Click here to explore Marriott Vacation Club Resorts locations).
  • Option 3 – External Exchange: Exchange to +3.000 worldwide directories, such as Hilton, Hyatt and +80 nations such as Italy, Greece, Portugal, and more (through Interval International – Click here to explore Interval International destinations).
  • Option 4 – Banking: Deposit your timeshare week(s) to be saved for a later time.
  • Option 5 – Rent-Out: Rent-out your timeshare week(s) to anyone else.

If you have a timeshare ownership and are unable to use it on one given year, you are able to gift it to a family member or friend by way of a guest certificate. You will need to contact your home resort for the information that they require so that the guest using your ownership is expected on arrival of your week. In most cases it will be a simple email to the reservation department with the details of the family member or friend using your allocation.

With any timeshare it can be a smart idea to book your vacation well in advance to ensure you get the particular week you want. Marriott’s reservation policy allows owners to book either 12 or 13 months in advance.

If you are a single week owner or want to only book a single week, Marriott has a 12 month reservation policy for their Vacation Club locations. It is highly recommended that owners call exactly 12 months in advance of the day of check-in when booking high demand or holiday weeks.

For multiple week owners, you may qualify to book your weeks 13 months in advance. Multiple week owners are allowed to reserve weeks 13 months in advance if two or more of those weeks are consecutive or concurrent.

Remember that 50% of inventory is released to multi-week owners 13 months prior and the other 50% is released 12 months prior to the Thursday before that check-in week.

An example is that if you wanted to book for Sunday June 7, 2020, that week would be available Wednesday, June 5, 2019 with the 12-Month Window (Single Week Reservations) and Monday, May 6, 2019 with the 13-Month Window (Multiple Week (Consecutive or Concurrent Reservations).

Please click here to review a list of release dates calendars for all Marriott Vacation Club resorts. These calendars state clearly the first day you are eligible to call for 13 and 12-month reservations for all available check-in dates.

Marriott Vacations Club lets owners have the option of booking their Marriott reservations online or by phone.

Marriott’s online reservation system my-vacationclub.com is extremely efficient for owners. Within minutes of logging on, you can have your reservation booked and confirmed.

If you have questions about making a reservation or need to make a request for special accommodations, the Marriott Owners Services phone number is the best way to have all of your needs met.

If you would like to speak to a representative for your reservation needs, rather than going online, you may call any of the listed numbers below to book a reservation at your Marriott location:

  • Arabic: 00 353 21 730 4407
  • English: 00 353 21 730 4444
  • French: 00 353 21 730 4404
  • German: 00 353 21 730 4405
  • Italian: 00 353 21 730 4402
  • Spanish: 00 353 21 730 4403
  • Australia: 1 800 141 870
  • Hong Kong: 800 906 803
  • Japan: 0120 924 657/0066 3384 0078
  • Malaysia: 1 800 81 7156
  • Philippines: 1 800 185 502 61
  • Singapore: 800 852 3011
  • South Korea: 007 988 521 7541
  • Thailand: 02 344 1800

Monday-Friday: 8:30 am – 7:00 pm (Irish Standard Time)
Saturday: 10:00 am – 2:00 pm (Irish Standard Time)
Sunday: Closed

Cancellations made more than 61 days before check-in day will be returned to the owner without restrictions.

Cancellations made less than 60 days prior to arrival will be deposited into the owner’s Interval International account. These late-deposit weeks can only be used within a reservation window of 59 days prior to arrival. However, owners may instead bank their late-deposited weeks with Interval International for exchange for a better chance of availability.

Interval International®

Becoming a timeshare owner with Marriott opens up a whole new world of holiday opportunities, both with Marriott Vacation Club and the respected exchange company, Interval International. Through your membership in Interval International you may exchange your home resort timeshare week(s) for stays at other Marriott Vacation Club resorts, or select from the variety of Interval International resorts available to you.

Interval International provides its members with comprehensive exchange services and a variety of other exciting benefits that offer value and convenience. Interval International has an exchange network of hundreds of resorts in dozens of countries around the world and offers high-quality products and benefits to more than 2 million enrolled families. Their range of accommodation partners includes the biggest and most esteemed names in hotel and resort accommodation.

You’ll be able to register your new timeshare ownership into your Interval International® account and start using this program once you receive the ownership certificate from Marriott.
Nevertheless, knowing that the transfer of ownership will take a few weeks before completion, we would advise you to start exploring the memberships levels (Basic, Gold and Platinum).
We thus invite you in having a deeper look to the Interval International® sections listed in this FAQ’s Page, and the following links will bring you to the Interval International® enrolment contracts in EnglishGermanSpanishFrenchItalianDanishSwedish. The registration process is really simple and it will be our pleasure to assist you.

Interval International Membership Fees

To become a member with Interval International, you must understand that there are fees beyond the additional membership and upgrade fees. Be sure to educate yourself before becoming a member to ensure that it is something that will benefit you and that you can afford.

Interval Basic Membership

In order to be a member of Interval International’s exchange program, you must pay the basic membership fee of $89. This fee will cover you for one full year of membership starting from the day you purchase it.

If you wish to upgrade the discounts and benefits you receive through your Interval International membership, you can choose from two additional levels of membership. You must pay an upgrade fee in addition to the basic membership fee to get them.

Interval Gold Membership

If you choose the Interval Gold, you can get additional benefit which will greatly enhance your holiday experience. Some of the amazing advantages of the gold membership include 24/7 personalised assistance with VIP Concierge, this will ensure that all of your travel arrangements are handled smoothly and correctly.

From purchasing Guest Certificates to receiving special pricing at popular theme parks and other tourist attractions, Interval Gold will help you achieve nothing but the best on your holiday.

The yearly upgrade fee for an Interval Gold membership is $64. Your total Interval Gold membership cost adds up to be $153 per year with the basic membership fee. However, you can choose to purchase a multi-year membership and save money in the process.

1-Year Gold Upgrade Fee $64
2-Year Gold Upgrade Fee $128
3-Year Gold Upgrade Fee $163
5-Year Gold Upgrade Fee $256

Interval Platinum Membership

Interval Platinum is the most prestigious level of membership, giving you incomparable benefits to help you make the most of your vacation time. With Interval Platinum, you can see the world in first class like the rich and famous. You’ll receive exclusive access to more than 600 VIP lounges worldwide along with a companion airfare ticket voucher.

As a Platinum member you’ll get all of the benefits that the Interval International and Interval Gold membership receive, plus much more. Only Interval Platinum members are offered Platinum Escapes –these amazing getaways have crazy discounts and are sent by email from time to time. Platinum members automatically receive €60 off each Getaway, and they enjoy access to some before other members.

The annual upgrade fee for an Interval Platinum membership is $139. With the basic membership fee, your Interval Platinum membership costs $228. You can also save money when you purchase a multi-year Platinum membership.

1-Year Platinum Upgrade Fee $139
2-Year Platinum Upgrade Fee $278
3-Year Platinum Upgrade Fee $354
5-Year Platinum Upgrade Fee $556

Exchange Fees

In addition to your basic membership fee and an upgrade fee for Interval Gold or Platinum membership, you also must pay an Exchange Fee for each week exchanged.

For an Internal Exchange into the 56 Marriott Vacation Club Resorts, the fee is $124 per week exchanged. For an External Exchange into over 3000 worldwide properties, $154 per week exchanged.

Guest Certificates

There is no cost for Guest Certificates for Interval Platinum members. For basic members and Interval Gold members, there is a $49 fee per Guest Certificate.

Weeks within the Interval International exchange system are owned by other timeshare owners, so Interval International doesn’t get available inventory unless other Members deposit the vacation you desire. Interval International is only able to confirm your vacation when another member relinquishes the week you want. That’s why most high-demand inventory isn’t instantly available.

If your preferred week is not available, you can place a pending request to ensure you have the best chance of confirming your desired exchange. Those who have placed a pending request will be given priority over Members who call to inquire about availability and don’t place a pending request.

Plus, Marriott Vacation Club Owners enjoy priority when requesting to travel to another Marriott Vacation Club resort, as well as a discounted exchange fee (but the exchange is still facilitated by Interval International).

You thus can search for an exchange four ways:
1. Instant online exchange – you can search for any size unit that your week will match with.
2. Ongoing Search / Pending Request – you can only search for a size unit which is the same as your unit size. EXECPT: If you are using a 1 bd unit and want a 2 bd unit, you can get a 2 bd unit by requesting an exchange into a resort which have only 2 bd units.
3. Deposit First exchange request – you give Interval International your week before they fill your exchange request.
4. Request First exchange request – you keep your week until Interval International finds an acceptable exchange for your week.

As an Interval International member, you also can purchase Getaway weeks – discounted vacations at resorts within the Interval International system – without having to deposit your home resort week.

When available, Getaway reservations can be made without having to deposit weeks or points, and can be made up to one year prior to the check-in date. Interval Gold members receive $25 off Getaways, while Interval Platinum members receive $50 off Getaways, in addition to Priority Getaway viewing.